About us & FAQ

Info


How does it work?

After joining, you will be put on the mailing list for the next delivery. Boxes ship at the start of every month.

After your first payment, your subscription automatically renews on the 26th of the next month. Before your subscription renews, we send you an email so you have plenty of time to update your address, payment method or cancel your account if needed.

How long does shipping take?

Delivery takes between 2-4 weeks for most countries. You will receive an email when your box ships. All parcels are sent from Japan Post’s Tokyo Headquarters. From there it is onto a plane at Narita airport and on it’s way to you!

How can I cancel my account?

We don’t like to see you go but we have made cancelling super-simple. All you need to do is log into your account and click the “Cancel” button at the bottom of the page.

Do I have to pay customs or import tax?

Our packages are marked as gifts not for resale, so there are no import taxes or fees to pay for receiving our packages.

Do you provide Allergy Information?

We do not provide allergy information nor can we provide full ingredient lists for the products included in our information leaflets. If you have allergies we would recommend that you do not subscribe.

I need to change my address.

Changing your address is easy, and you can do this up until the 26th of each month. After logging into your account, click the “Change Address” button to edit your details. If you have already made a payment for the upcoming shipment, it is best to email us after editing your address to confirm the changes. When you receive your next Order Shipped email, your new address will be shown in the details.

If I subscribe then cancel, will I still get the box I paid for?

If you cancel after payment has been taken (on the 26th) then you will still receive the box that you paid for.