About us & FAQ
Why get Oyatsu Box?
– Get a box sent from Japan to your house every month!
– Enjoy a selection of curated snacks by our staff. A mix of chocolate, candies, snacks, food, drink and bonus collectible items.
– Become a member of the Oyatsu Community. All OyatsuBox and Dagashi Box subscribers get special members-only prices on everything in store.
- Easy to sign up and easy to cancel. No notice is required - you can cancel your account in one-click.
How does it work?
After joining, you will be put on the mailing list for the next delivery. Boxes ship at the start of every month, unless stated otherwise on our main page.
After your first payment, your subscription automatically renews on the 26th of the next month (unless you subscribe to our 3, 6 or 12 month plans). Before your subscription renews, we send you an email so you have plenty of time to update your address, payment method or cancel your account if needed.
How long does shipping take?
We ship at the beginning of each month. Delivery takes between 2-4 weeks for most countries. You will receive an email when your box ships. All parcels are sent from our Yokohama office to Japan Post’s Tokyo Headquarters. From there it is onto a plane at Narita airport and on it’s way to you!
How can I pay?
We accept payments by Credit Card or PayPal.
How can I cancel my account?
We don’t like to see you go but we have made cancelling super-simple. All you need to do is log into your account and click the “Cancel” button at the bottom of the page.
Do I have to pay customs or import tax?
Our packages are marked as gifts not for resale, so there are no import taxes or fees to pay for receiving our packages.
Can I get a refund?
We understand things can change and you may need a refund for your box. If your package has not yet shipped, simply send us an email and we will issue a refund within 24 hours. If you have already received your box and haven’t opened it, you may return it for free by asking your post man to return it to the senders address. Once we have it back at our offices, we can provide a refund minus postage fees.
Do you provide Allergy Information?
We do not provide allergy information nor can we provide full ingredient lists for the products included in our information leaflets. If you have allergies we would recommend that you do not subscribe.
I need to change my address.
Changing your address is easy, and you can do this up until the 26th of each month. After logging into your account, click the “Change Address” button to edit your details. If you have already made a payment for the upcoming shipment, it is best to email us after editing your address to confirm the changes. When you receive your next Order Shipped email, your new address will be shown in the details.
If I subscribe then cancel, will I still get the box I paid for?
If you cancel after payment has been taken (on the 26th) then you will still receive the box that you paid for.